Privacy Policy

Introduction

Welcome to Garden Maintenance Shepherds Bush. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your data when you engage with our services.

Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, and mailing address.
Service Information: Details about the garden maintenance services you request.
Payment Information: Credit card details and billing information.
Technical Data: IP address, browser type, and operating system.
Usage Data: Information on how you use our website and services.

How We Use Your Information

We use the collected information to:

Provide and Maintain Services: Ensure the delivery of our garden maintenance services efficiently.
Process Transactions: Handle payments and billing accurately.
Improve Our Services: Analyze usage patterns to enhance user experience.
Communicate with You: Send updates, newsletters, and promotional materials.
Ensure Security: Protect against fraud and unauthorized access.

Sharing Your Information

We may share your information with third parties in the following circumstances:

Service Providers: Trusted partners who assist in delivering our services.
Legal Requirements: When required by law or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

Third-Party Service Providers

We ensure that all third-party service providers adhere to strict data protection standards. They are only permitted to use your information to perform specific tasks on our behalf.

Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data.
Regular security assessments.
Secure server infrastructure.
Access controls and authentication protocols.

Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the data we hold about you.
Correction: Request rectification of inaccurate or incomplete data.
Deletion: Request the removal of your personal data under certain conditions.
Restriction of Processing: Limit how we use your data.
Data Portability: Receive your data in a structured, machine-readable format.
Objection: Object to the processing of your data for specific purposes.

Exercising Your Rights

To exercise any of these rights, please contact us through the designated channels outlined in this policy. We will respond to your request in a timely manner and in accordance with applicable laws.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:

Remember your preferences and settings.
Understand how our website is used.
Personalize content and advertisements.
Analyze site performance and user engagement.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal data from a child, we will take steps to delete such information promptly.

International Data Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure that appropriate safeguards are in place to protect your data in accordance with relevant data protection laws.

Compliance with Data Protection Laws

We are committed to complying with applicable data protection regulations, including the General Data Protection Regulation (GDPR). Our processes are designed to uphold your privacy rights and ensure the lawful processing of your data.

Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Criteria for retention include:

Compliance with legal obligations.
Resolution of disputes.
Enforcement of agreements and policies.

Once your information is no longer needed, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the date at the top of this policy and, where appropriate, providing additional notice.

Reviewing the Privacy Policy

We encourage you to regularly review this Privacy Policy to stay informed about how we are protecting your information. Continued use of our services after any modifications indicates your acceptance of the updated policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party platforms you visit.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you give explicit permission for specific processing activities.
Contractual Necessity: To fulfill the terms of a contract with you.
Legal Obligation: To comply with legal requirements.
Legitimate Interests: For business purposes that do not override your rights.

Automated Decision-Making

We do not engage in automated decision-making processes that significantly affect you. Decisions are made with human oversight to ensure fairness and accuracy.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our data protection strategy and implementation. The DPO ensures compliance with data protection laws and addresses any privacy-related concerns.

Contacting the DPO

For any questions or concerns regarding this Privacy Policy or our data processing practices, please direct your inquiries to our DPO through the appropriate channels.

Effective Date

This Privacy Policy is effective as of April 27, 2024 and remains in effect until further notice. We encourage you to review this policy periodically to stay informed about our data practices.